Disabling /all chat in matchmade queues
We're working on a number of changes to systemically address this at both the League and Riot levels, but one direct change you'll see soon is that in patch 11.21, we're disabling /all chat in matchmade queues. While /all chat can be the source of fun social interaction between teams, as well as some good-hearted banter, right now negative interactions outweigh the positives. We'll evaluate the impact of this change through verbal abuse reports and penalty rates, as well as surveys and direct feedback from you all. Allies will still be able to coordinate with each other in team chat. Regarding that last one, we're aware that verbal abuse happens in team chat too, so disabling /all chat won't get rid of abuse altogether. Team chat also plays an important team coordination function, so the potential value it brings is much higher, even if it can also host some negative experiences. We believe the tradeoff is worth it to cut down on the growing negativity /all chat has been creating in your games.