Software horror show: SAP Concur

A while back I was traveling to California on business several times a year, and the company I worked for required that I use SAP Concur expense management software to submit receipts for reimbursement. At one time I would have had many, many complaints about Concur. The app might use the phone's location feature to figure out where it is and make an educated guess about how to order the place names. The actual authors of SAP Concur's phone app did none of these things. Dennis Felsing, a former employee of SAP working on their HANA database, has suggested how this might have come about. This might have happened when Concur was acquired by SAP, if SAP insisted on converting the app to use HANA instead of whatever it had been using. If fifty picklists broke all at the same time for the same reason? And you weren't sure where they all were in the code? At the tail end of a large, difficult project? It might have made good sense to put off the minor problems like unsorted picklists for a future development cycle.